Posted on January 12th, 2010 by admin

Custom ring was made badley.what can i do?

Category: Fashion & Accessories, Tags: , ,

Casey asked:


I bought a really beautiful sapphire several years ago nd finally had the money to have it set into a ring. Since it’s slightly off in shape I had a custom setting with a halo of smal diamonds and a plain shank done in white gold.
The first two things that were wrong were that i had asked for it to be prong set and it was bezel set, and the diamonds were set all crooked and not well done at all. I mentioned the problem and she straightened out the diamonds for the most part. I was willing to live with it. But now just two months later the bezel set sapphire is loose. What can I do? The company is called elsarings.com

5 Responses to “Custom ring was made badley.what can i do?”

rekhaa.kale on January 14th, 2010 12:20 am:

well known company huh… get it re-done or sue them for cheating.

keith s on January 16th, 2010 7:21 am:

Take it back you have rights.

gacountrygirly on January 17th, 2010 2:22 pm:

take it back and tell them you are not happy with it. if they dont want to fix it go to a manager if still no luck call the company and explain it to them.. tell them that this ring was for someone special and your trusted their company to make a very nice ring and it is not how you wanted it.. explain everything to them and even about the woman who “fixed” the diamonds.

kim80604 on January 20th, 2010 9:45 pm:

elsarings.com
scroll all the way down and read the policy I hope you bought insurance and kept the receipt. Well any ways I hope this helped you out.

Jewel M on January 23rd, 2010 1:10 pm:

If nothing else report this bad customer experience at so that other people know about it.